Once your solution has been fully deployed, we then offer ongoing customer support to assist you in troubleshooting technical issues, providing product upgrades and enhancements, and providing ongoing advice on how to make the best use of our solutions’ capabilities.

IFT’s global customer support is provided from our three regional headquarters around the world, in the United States, Europe and Asia.

Our standard customer support service includes:

  Direct telephone and email communication with the IFT consultants involved in your implementation for ongoing guidance and functional explanation

  Logging, prioritization and tracking of all customer requests

  Resolving technical issues

  Addressing functional questions about your installed solution capabilities

  All minor and major software upgrades, service packs and hot patches

  Configuration issue resolution and fixes